Frequently asked questions
Any questions about our products, your order or the use of plants in horses?
Find here the answers to the most frequently asked questions.
📦 Orders & Delivery
We do our utmost to ensure that your order arrives quickly, in good condition and with clear information at each step😊
Once your order has been validated, you will receive a confirmation email. As soon as it is shipped, you then receive an email from the carrier containing a tracking link, which allows you to track your parcel in real time until it is delivered.
As a reminder, we ship your order within 24 to 72 hours during working days. If your order is still in status « ongoing » on your account, or if you have not received anything from the carrier, it simply means that it is not yet shipped.
We thank you for waiting 3 working days before making a complaint by email or telephone.
Think about checking your spam. As a reminder, we ship your order within 24 to 72 hours during working days. If you do not find email, you can contact us by email To the addressclients@esclaboratoire.com, or by telephone at 03 86 36 93 58. Then we can return your tracking number.
We invite you to contact the customer service of the carrier in charge of your shipment. If the carrier fails to provide you with a satisfactory response, we will be at your disposal to verify the situation with the carrier and to offer you a suitable solution.
If your order has been set and it is in status « ongoing », we invite you to contact us as soon as if the delivery address has to be changed. Once the order is shipped, the change in the delivery address is unfortunately no longer possible. We therefore recommend that you make sure that the delivery address is accurate at the time of your order.
Yes, several options are offered when validating your order according to your status:
- Relay point with DPD
- At your place of work or in the stable with DPD
- Home with Colissimo
This depends mainly on the volumemeand/or weightof your order.When it is composed of heavy or bulky products, we can use several cartons to guarantee a more suitable and secure packaging for transport, and less painful for our logistics team and delivery people.Cst for this reason that we can proceed with a shipment in several packages.
Please do not receive your order and do not sign if your parcel seems damaged. From the moment you sign, you take responsibility for your order and we can no longer open a dispute with our carrier.
In case of doubt, weWe invite you to open your package before signing anything, including a relay point.
In the case of damaged packages or products, you can either refuse the entire package or issue specific, qualitative and quantitative reservations directly to the delivery provider concerning damaged products. You can then contact us as soon as possible so that we can do what is necessary.
If you have recovered your parcel without any reservations from the carrier, please take photos at reception and contact us within hours via the form Next :Something wrong with your order? - ESC Laboratory. We will find a solution as soon as possible.
👩💻 Logistics & Customer Service
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal, without having to justify reasons or pay a penalty.
Theproducts must be returned to uswithout having been opened in their original and complete state. In this context, your liability is incurred: any damage suffered by the product upon return may be such as to defeat your right of withdrawal.
Attention : products « anti-gaspi » on a short date cannot be returned.
Return costs remain at the purchaser's expense.
The package should be returned to the following address: ESC LABORATORY 45 route de Chaluzy – 58000 SAINT-ÉLOI
In order to facilitate the processing of your request, it is essential to add to the package a document mentioning your surname, first name and order number.
The grouping of orders may be possible, but only if they have been placed on the same day and have not yet been prepared or dispatched.
This also depends on the total weight of the items and the shipping costs involved.
We invite you to contact us quickly atclients@esclaboratoire.comor by telephone at03 86 36 93 58, so that we can check if grouping is still possible.
If you have any questions about an order, product or specific request, please contact us at the following address:clients@esclaboratoire.comor by telephone at03 86 36 93 58.
We will respond as soon as possible. Please wait if we do not respond immediately,the volume of requests may be larger on certain days, Our team is very much in demand.
If you encounter a problem with your order, we invite you to fill out the form below. This will allow us to provide you with a quick and responsive response.Something wrong with your order? - ESC Laboratory
If you encounter a problem with your order, we invite you to fill out the form below. This will allow us to provide you with a quick and responsive response. Something wrong with your order? - ESC Laboratory
If you encounter a problem with your order, we invite you to fill out the form below. This will allow us to provide you with a quick and responsive response. Something wrong with your order? - ESC Laboratory
Unfortunately, change of order is not possible. But we can cancel your order until it has been shipped. This will allow you to iron it with the right items if necessary. We advise you to contact us as soon as possible atclients@esclaboratoire.com or by telefaxI would like to thank the President-in-Office of the Council.nrprior to delivery to the carrier.
Think about checking your unwanted mail. If you do not find this email, you can contact us atclients@esclaboratoire.comor by telephone at03 86 36 93 58.
Your payment may also not have been successful. We invite you to check the status of your order in your customer area on our site:
- if your order is « ongoing »This means that it has been taken into account;
- if she is « on hold » or « cancelled », an action on your part is necessary.
Our head office is located at 45 route deChaluzy– 58000 SAINT-ÉLOI
Our customer service is open from Monday to Friday, from 9am to 12pm and from 2pm to 4pm.
However, we may be in a meeting or with clientswho come to remove their orderand that we cannot respond immediately.
We do our utmost to answer youthank you for your patience and understanding, Our team is very much in demand.
You can contact our customer service on 03 86 36 93 58.
🌿 Plants: essential rules of use
Plantsesmedicinal productsare full of benefits and safe for your animals' health when used in a mannerappropriate. Heresomebasic rules to be respected:
You can combine up to 3 pure plants with the dosagerecommendedprovided that they have different properties,and that you will be aware of the precautions for use of each plant (consultable on the label and on the product sheets of the websitewww.esclaboratoire.com).However, we advise againstdistribute inmany plants with the same property.
In case of doubt, do not hesitate to consult us or to distribute ourmix of plants. Our veterinarian made a mix for every need. Each mix combines several plants for maximum benefit. By relying on synergies between plants, each plant is measured lower, allowing for a prolonged distribution (several months for some mixes) without risk.
No, it is strongly recommended not to associate multiple mixes. Each formula is designed to be complete and coherent alone. By giving several mixes at the same time you risk overloading the body with active ingredients and overdosing certain ingredients that may be present in the body.sseveralformulae.
Yes, according to certain rules. We recommend to identify the main problem of your animal and distribute the associated mix. Another plant, if It is not already integrated into the selected mix, perhaps distributed in parallel to cover another need. Traditionally, the ancients respected the rule of the maximum 70 g of plants per day for a 550kg horse. You canalsoCombine a mix with nutritional supplements such as oils, minerals, vitamins, etc.
For dehydrated plantss, it takes 3 weeks to observe significant effects, although some changes may appear earlier.Liquid plant extracts usually work within 2 weeks.
We also recommend distributing medicinal plants in 2 daily doses to facilitate their assimilation.
Someplants as a nettle or matrician chamomilemay beDistributionin the long term, while otherssuch as echinacea or tussilageare intended for ad hoc use.
Please refer to the instructions for use available on the product sheet or directly on the label.
🏇 Anti-doping & sports horses
A key topicz ESC. Our products are carefully formulated, but their use should always be adaptededto the activity of your horse, particularly if he participates in official tests.
ESC products are formulated from natural ingredients, some of which contain so-called doping molecules (e.g. harpagosids of the root of the harpagophytum). These molecules are not dangerous to your horse's health, but are likely to make a doping test positive.
Furthermore, a plant or plant extract, whatever it may be, may accidentally contain a natural food contaminant such as caffeine or theobromine (which can be found in chocolate for example). These contaminants, when present in the plant, are also likely to make an anti-doping test positive.
For sports horses, we offer the rangePropulsionEach lot is tested by the Laboratory of Equine Races (LCH), guaranteeing the absence of natural contaminants.
The presence of doping ingredients in a product or the absence of a contaminant search in a product is indicated on our product labels and sheets.
Lproducts of the range Propulsion may be distributed to a horse participating in official tests. Use of our products outside the range Propulsion It requires caution. As a precaution we recommend stopping their distributionat least 72 hours before a test (1 month minimum for CBD). If in doubt, contact us or your veterinarian.
🎯 Which product to choose according to need?
Here are some simple references to guide you quickly. In case ofOur team remains available to advise you.
The choice depends above all on your horse, his temperament, the intensity of stress and the type of support sought. For deep stress or regular nervousness, you can orient yourselfrsEquistressmix, which is a complete herbal formula. If you prefer to use plants alone, theMatrical chamomileor Ischoltziamay also be interesting depending on the profiles.
For a more specific need, especially before a transport or stressful situation,Tryptohane+ can be a good option thanks to its faster action. In some cases, additional support upstream with magnesium such asMag Maxmay also be relevant, especially if stress is accompanied by fatigue or stress.
In any case, it is important to adapt the choiceof produceto the horse and his sensitivity, in order to support his nervous system without impairing his comfort and abilities.
We also recommend adapting your lifestyle in order to reduce your stress on a daily basis: maximum outing at the paddock or meadow, distribution of enough forage, presence of other horses. Complements must remain aid in the short or medium term, for example to accompany a stable change or immobilization in the box.
The choice depends on the nature of the digestive disorders and the sensitivity of your horse.
First of all, we advise you to adopt appropriate diet and lifestyle management.Remember that the horse is made to live outside and eat most of its time.For an approach overall,Gastromixremains the most complete solution, as it acts both on digestion and on gastric comfort thanks to its mix of plants.
Depending on the needs, other products may be interesting.Our probiotics Active Yeast+orFlorepulseare particularly suitable to support the intestinal flora and improve digestion, whileGastro ProtectorGastropulseMore suitable for horses with marked stomach sensitivity. In case of specific imbalance or digestive disorders, solutions such asEquicarbocelorCurcuma Digestcan also be used.
Each product responds to a different problem, which is why it is important to adapt the choice to the horse and his situation. In case of doubt, do not hesitate to contact our customer service in order to benefit from personalized advice.
Summer dermatitis is an allergy Skinculicoid bites (small prickling flies). As with any allergy, it is therefore essential to try to limit the cause. You can use an effective insecticide or repellent, or even complete it with an anti-slip shirt and a cap.
We proposenatural formulaeDownOilsas theFly Neutral sprayor its gel version.
To calm itching and support healing in caseirritation, you can use our gel based on cade essential oil :Bacticade.
In case of significant damage, we also propose a mixture of plants to be distributed internally:Equidermix.
You can distribute our blendeTendomix, qIt is an interesting base for accompanying the comfort and support of the fabrics. It can be supplemented by an input ofnPure marine collagenand in100% pure MSM, to strengthen overall action and support the structure of tendons and ligaments.
In addition, it is also possible to act locally. You can use our iarnica gelTraumaphyt, suitable for a soothing effect after effort, or our clayAstrinjambes, particularly interesting forhold the recovery and comfort of members.
The most effective is the distribture ofchondroprotectors, which will help strengthen the joints and ultimately improve the comfort of the horse. For this you can distributeChondro+ orArthropulse.
In case of persistent pain, it is poscan supplement chondroprotectors with plantsSoothingcomme The Harpagophytum,Boswellia serrataorQueen of meadows, in order to accompany thejoint.
We also propose another approach with a specific mix of plantss,Arthromix, which can be used alone or supplemented withPure MSMto strengthen global actionBale.
In parallel, external work can be interesting: you can massage the affected areas with our gel in l-arnicaTraumaphyt and apply our clay Astrinjambes to support member recovery and comfort.
We advise you first of all to follow hygiene measures in order to limit the irritants present in the environment.
On the side of complementarityon,Bronchomixest recommended to support the respiratory tract thanks to its mix of plants adapted to the sensitivitiesinstalled.
In case of crisis, you can distribute poncour syrupEquipment.
Depending on the situation, alternative solutions may be considered. Plants like I-EucalyptusorWhite budmay be used alone to accompany respiratory comfort, while formulas such asBroncho PulmorBroncho Pulm liquidare interestingin the event of cooling.
In addition,the application of a nasal balm as Equinasalaidclear the upper respiratory tract and improve the horse's comfort.
Each product meets a specific need, which is why it is important to adapt the choice according to the intensityof the problemet du profil du cheval. En cas de doute, n’hésitez pas à contacter notre service client pour bénéficier d’un conseil personnalisé.
Commencez par vérifier l’état dentaire du cheval ainsi que son statut parasitaire. Vérifiez également son accès à la nourriture, sa protection contre le froid, ainsi que la qualité et la quantité de sa ration.
Nous vous conseillons ensuite de renforcer son microbiote intestinal afin de favoriser une meilleure assimilation dela ration, grâce à nos produitsActive Yeast+or Florepulse.
Vous pouvez également compléter la ration avecReadylinorRestormix, temps de la reprise d’état.
Vous pouvez réaliser une cure d’Hypersport biotinesur une durée minimale de 2 mois, afin de soutenir la qualité et la croissance du sabot sur le long terme.
Il peut également être intéressant d’agir sur la circulation au niveau du sabot grâce auChrysantellum americanum, afin d’accompagner la vascularisation et le bon fonctionnement des structures internes.
En complément, un travail en externe est recommandé. Vous pouvez appliquer notreonguent réparateur Hippercornen remplacement de votre graisse habituelle, afin de nourrir le sabot. Veillez à bien masser la couronne lors de l’application pour favoriser la poussede la corne.
Vous pouvez distribuer notre mélange de plantesArthromix en cure ponctuelle ou sur une durée plus longue si nécessaire, afin d’accompagner le confort articulaire.
Il peut également être intéressant de renforcer l’action sur la circulation au niveau du sabot avec du Chrysantellum americanum
En cas de pousse de corne insuffisante, vous pouvez mettre en place une cure de biotine avec notre Biotin hypersport, afin de soutenir la qualité et la croissance de la corne.
En complément, un soin externe peut être appliqué. Nous proposons Hippercorn, à utiliser en remplacement de votre graisse habituelle, afin de nourrir la corne. Veillez à bien masser la couronne lors de l’application pour favoriser la pousse.
Nous vous conseillons de renforcer l’organisme avec notre mélange de plantesPiromix, adapté dans ce type de contexte.
Par ailleurs, il peut être intéressant de soutenir le microbiote digestif et l’immunité avec nosprobiotics Active Yeast+orFlorepulse, afin d’accompagner l’équilibre global de l’organisme.
En cas d’atteinte importante, vous pouvez également compléter avec des apports enomega 3 modulateur de l’inflammation,grâce à notreAlgae oil.
Vous pouvez complémenter votre jument avec notre mélange de plantesRegulmix, qui permet d’accompagner l’équilibre hormonal. Si la prise sous forme sèche est compliquée, vous pouvez également vous orienter vers nos versions liquidesRegul PlusorOestropulse, plus faciles à administrer.
En cas de contractures musculaires associées, il peut être intéressant de compléter avecMuscle+, afin de soutenir le confort musculaire et favoriser la détente.
S’il ne s’agit pas d’une zone sensible, vous pouvez appliquer localement leSarcopurorTeinture de thuya, afin d’accompagner l’évolution de la zone concernée.
En complément, une action par voie interne peut être intéressante. Vous pouvez ainsi distribuer notre mélange de plantesSarcomix, afin d’agir de manière globale et soutenir l’organisme.
Il est tout d’abord important de limiter au maximum l’humidité et de tondre les zones touchées, afin de réduire la macération et de faciliter l’application des soins.
En externe, nous vous conseillons d’appliquerHippoderme baumesur une peau propre et bien sèche, afin d’accompagner la réparation cutanée et protéger la zone.
En complément, une action par voie interne peut être intéressante. Vous pouvez ainsi distribuer notre mélange de plantes sèchesGalemix, afin de soutenir l’organisme de manière globale.
Attention à ne pas détoxifier de manière excessive ou sans raison. Cela peut fatiguer l’organisme au lieu de lui être bénéfique. Une cure de drainage peut être intéressante jusqu’à 2 fois par an, notamment aux changements de saison ou après un traitement médicamenteux important.
Detoxmixest idéal pour accompagner les fonctions d’élimination grâce à son mélange de plantes, qui agit de manière globale sur le drainage de l’organisme.
Selon les besoins, d’autres solutions peuvent être envisagées. Des plantes comme l’Artichokepeuvent être utilisées seules pour soutenir le foie et favoriser l’élimination, tandis qu’un produit commeDetoxpulseconviendra davantage pour une approche sous forme liquide, souvent appréciée pour sa facilité d’administration.
Chaque produit répond à un objectif légèrement différent, qu’il s’agisse d’un soutien ponctuel, d’une action plus ciblée ou d’une cure globale. Il est donc important d’adapter le choix au cheval, à son état et au moment de l’année. En cas de doute, n’hésitez pas à contacter notre service client afin de bénéficier d’un conseil personnalisé.
Vous pouvez commencer par renforcer son microbiote intestinal avecActive Yeast+orFlorepulse afin de favoriser un bon équilibre digestif et une meilleure assimilation des nutriments.
Si le crottin est bien mou, vous pouvez également distribuer duCharbon végéta, qui peut aider à améliorer le confort digestif et à réguler le transit.Attention, le charbon est très adsorbant et devra être distribué séparément des autres compléments.
Il est également important de vérifier son état général : pensez à contrôler ses dents ainsi que son statut parasitaire, qui peuvent avoir un impact direct sur la digestion.
Contactez-nous avec un maximum d’informations (âge, travail, alimentation, problématique). Nous pourrons vous orienter vers la solution la plus adaptée.
🌱 Utilisation des produits
Une bonne utilisation est essentielle pour obtenir des résultats visibles.
La plupart de nos produits se mélangent simplement à la ration quotidienne. Ils sont généralement bien acceptés par les chevaux, ce qui facilite leur utilisation au quotidien.
Nous vous invitons à vous référer à l’étiquette du produit ou aux conseils d’utilisation disponibles sur la fiche produit afin de connaître précisément les modalités d’administration.
En général, une curede plante médicinaledure de 3 à 6 semaines. Cela permet de laisser le temps aux plantes d’agirsuffisamment, même si la durée peut être ajustée selon les besoins du cheval.Nos mélanges de plantes peuvent majoritairement être distribuées sur de plus longues périodes et sont particulièrement adaptés pour accompagner les problèmes installés.
Nous vous invitons à vous référer à l’étiquette du produit ou aux conseils d’utilisation disponibles sur la fiche produit, car la durée et les modalitésvarient d'un produit à l'autre.
Oui, il est conseillé de faire une pause entre deux cures. Cela permet à l’organisme de fonctionner sans ajout de principes actifs et de rester réactif aux apports, surtout dans le cadre d’un suivi sur le long terme.
Cela peut arriver chez certains chevaux plus sensibles. Vous pouvez alorsrajouter à la ration un peu de compote, quelques morceaux de carottes ou de pommes, ou de la mélasse de betterave pour augmenter l’appétence du mélange.
Dans le cas de chevaux souffrant du SME (syndrome métabolique équin), vous pouvez mélanger le produit avec des granulés de foin ou de luzerne, de la pulpe de betterave non mélassée ou un peu de son de blé, préalablement réhydratés.
Si vous savez que votre cheval est compliqué, nous vous conseillons d’introduire le produit en très petite quantité, puis d’augmenter progressivement au fil des jours. Cela permet au cheval de s’habituer au goût jusqu’à atteindre la dose recommandée.
Vous pouvez tout simplement administrer le complément avec une petite poignée de grains ou un support appétent (type luzerne, pulpe de betterave réhydratée, etc.). L’objectif est d’avoir un petit support pour faciliter la prise, même en l’absence de ration quotidienne. Cela permet de faciliter la prise mais aussi d’améliorer l’assimilation du complément.
