Frequently asked questions
Any questions about our products, your order or the use of plants in horses?
Find here the answers to the most frequently asked questions.
📦 Orders & Delivery
We do our utmost to ensure that your order arrives quickly, in good condition and with clear information at each step😊
Once your order has been validated, you will receive a confirmation email. As soon as it is shipped, you then receive an email from the carrier containing a tracking link, which allows you to track your parcel in real time until it is delivered.
As a reminder, we ship your order within 24 to 72 hours during working days. If your order is still in status « ongoing » on your account, or if you have not received anything from the carrier, it simply means that it is not yet shipped.
We thank you for waiting 3 working days before making a complaint by email or telephone.
Think about checking your spam. As a reminder, we ship your order within 24 to 72 hours during working days. If you do not find email, you can contact us by email To the addressclients@esclaboratoire.com, or by telephone at 03 86 36 93 58. Then we can return your tracking number.
We invite you to contact the customer service of the carrier in charge of your shipment. If the carrier fails to provide you with a satisfactory response, we will be at your disposal to verify the situation with the carrier and to offer you a suitable solution.
If your order has been set and it is in status « ongoing », we invite you to contact us as soon as if the delivery address has to be changed. Once the order is shipped, the change in the delivery address is unfortunately no longer possible. We therefore recommend that you make sure that the delivery address is accurate at the time of your order.
Yes, several options are offered when validating your order according to your status:
- Relay point with DPD
- At your place of work or in the stable with DPD
- Home with Colissimo
This depends mainly on the volumemeand/or weightof your order.When it is composed of heavy or bulky products, we can use several cartons to guarantee a more suitable and secure packaging for transport, and less painful for our logistics team and delivery people.Cst for this reason that we can proceed with a shipment in several packages.
Please do not receive your order and do not sign if your parcel seems damaged. From the moment you sign, you take responsibility for your order and we can no longer open a dispute with our carrier.
In case of doubt, weWe invite you to open your package before signing anything, including a relay point.
In the case of damaged packages or products, you can either refuse the entire package or issue specific, qualitative and quantitative reservations directly to the delivery provider concerning damaged products. You can then contact us as soon as possible so that we can do what is necessary.
If you have recovered your parcel without any reservations from the carrier, please take photos at reception and contact us within hours via the form Next :Something wrong with your order? - ESC Laboratory. We will find a solution as soon as possible.
👩💻 Logistics & Customer Service
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your right of withdrawal, without having to justify reasons or pay a penalty.
Theproducts must be returned to uswithout having been opened in their original and complete state. In this context, your liability is incurred: any damage suffered by the product upon return may be such as to defeat your right of withdrawal.
Attention : products « anti-gaspi » on a short date cannot be returned.
Return costs remain at the purchaser's expense.
The package should be returned to the following address: ESC LABORATORY 45 route de Chaluzy – 58000 SAINT-ÉLOI
In order to facilitate the processing of your request, it is essential to add to the package a document mentioning your surname, first name and order number.
The grouping of orders may be possible, but only if they have been placed on the same day and have not yet been prepared or dispatched.
This also depends on the total weight of the items and the shipping costs involved.
We invite you to contact us quickly atclients@esclaboratoire.comor by telephone at03 86 36 93 58, so that we can check if grouping is still possible.
If you have any questions about an order, product or specific request, please contact us at the following address:clients@esclaboratoire.comor by telephone at03 86 36 93 58.
We will respond as soon as possible. Please wait if we do not respond immediately,the volume of requests may be larger on certain days, Our team is very much in demand.
If you encounter a problem with your order, we invite you to fill out the form below. This will allow us to provide you with a quick and responsive response.Something wrong with your order? - ESC Laboratory
If you encounter a problem with your order, we invite you to fill out the form below. This will allow us to provide you with a quick and responsive response. Something wrong with your order? - ESC Laboratory
If you encounter a problem with your order, we invite you to fill out the form below. This will allow us to provide you with a quick and responsive response. Something wrong with your order? - ESC Laboratory
Unfortunately, change of order is not possible. But we can cancel your order until it has been shipped. This will allow you to iron it with the right items if necessary. We advise you to contact us as soon as possible atclients@esclaboratoire.com or by telefaxI would like to thank the President-in-Office of the Council.nrprior to delivery to the carrier.
Think about checking your unwanted mail. If you do not find this email, you can contact us atclients@esclaboratoire.comor by telephone at03 86 36 93 58.
Your payment may also not have been successful. We invite you to check the status of your order in your customer area on our site:
- if your order is « ongoing »This means that it has been taken into account;
- if she is « on hold » or « cancelled », an action on your part is necessary.
Our head office is located at 45 route deChaluzy– 58000 SAINT-ÉLOI
Our customer service is open from Monday to Friday, from 9am to 12pm and from 2pm to 4pm.
However, we may be in a meeting or with clientswho come to remove their orderand that we cannot respond immediately.
We do our utmost to answer youthank you for your patience and understanding, Our team is very much in demand.
You can contact our customer service on 03 86 36 93 58.
🌿 Plants: essential rules of use
Plantsesmedicinal productsare full of benefits and safe for your animals' health when used in a mannerappropriate. Heresomebasic rules to be respected:
You can combine up to 3 pure plants with the dosagerecommendedprovided that they have different properties,and that you will be aware of the precautions for use of each plant (consultable on the label and on the product sheets of the websitewww.esclaboratoire.com).However, we advise againstdistribute inmany plants with the same property.
In case of doubt, do not hesitate to consult us or to distribute ourmix of plants. Our veterinarian made a mix for every need. Each mix combines several plants for maximum benefit. By relying on synergies between plants, each plant is measured lower, allowing for a prolonged distribution (several months for some mixes) without risk.
No, it is strongly recommended not to associate multiple mixes. Each formula is designed to be complete and coherent alone. By giving several mixes at the same time you risk overloading the body with active ingredients and overdosing certain ingredients that may be present in the body.sseveralformulae.
Yes, according to certain rules. We recommend to identify the main problem of your animal and distribute the associated mix. Another plant, if It is not already integrated into the selected mix, perhaps distributed in parallel to cover another need. Traditionally, the ancients respected the rule of the maximum 70 g of plants per day for a 550kg horse. You canalsoCombine a mix with nutritional supplements such as oils, minerals, vitamins, etc.
For dehydrated plantss, it takes 3 weeks to observe significant effects, although some changes may appear earlier.Liquid plant extracts usually work within 2 weeks.
We also recommend distributing medicinal plants in 2 daily doses to facilitate their assimilation.
Someplants as a nettle or matrician chamomilemay beDistributionin the long term, while otherssuch as echinacea or tussilageare intended for ad hoc use.
Please refer to the instructions for use available on the product sheet or directly on the label.
🏇 Anti-doping & sports horses
A key topicz ESC. Our products are carefully formulated, but their use should always be adaptededto the activity of your horse, particularly if he participates in official tests.
ESC products are formulated from natural ingredients, some of which contain so-called doping molecules (e.g. harpagosids of the root of the harpagophytum). These molecules are not dangerous to your horse's health, but are likely to make a doping test positive.
Furthermore, a plant or plant extract, whatever it may be, may accidentally contain a natural food contaminant such as caffeine or theobromine (which can be found in chocolate for example). These contaminants, when present in the plant, are also likely to make an anti-doping test positive.
For sports horses, we offer the rangePropulsionEach lot is tested by the Laboratory of Equine Races (LCH), guaranteeing the absence of natural contaminants.
The presence of doping ingredients in a product or the absence of a contaminant search in a product is indicated on our product labels and sheets.
Lproducts of the range Propulsion may be distributed to a horse participating in official tests. Use of our products outside the range Propulsion It requires caution. As a precaution we recommend stopping their distributionat least 72 hours before a test (1 month minimum for CBD). If in doubt, contact us or your veterinarian.
🎯 Which product to choose according to need?
Here are some simple references to guide you quickly. In case ofOur team remains available to advise you.
The choice depends above all on your horse, his temperament, the intensity of stress and the type of support sought. For deep stress or regular nervousness, you can orient yourselfrsEquistressmix, which is a complete herbal formula. If you prefer to use plants alone, theMatrical chamomileor Ischoltziamay also be interesting depending on the profiles.
For a more specific need, especially before a transport or stressful situation,Tryptohane+ can be a good option thanks to its faster action. In some cases, additional support upstream with magnesium such asMag Maxmay also be relevant, especially if stress is accompanied by fatigue or stress.
In any case, it is important to adapt the choiceof produceto the horse and his sensitivity, in order to support his nervous system without impairing his comfort and abilities.
We also recommend adapting your lifestyle in order to reduce your stress on a daily basis: maximum outing at the paddock or meadow, distribution of enough forage, presence of other horses. Complements must remain aid in the short or medium term, for example to accompany a stable change or immobilization in the box.
The choice depends on the nature of the digestive disorders and the sensitivity of your horse.
First of all, we advise you to adopt appropriate diet and lifestyle management.Remember that the horse is made to live outside and eat most of its time.For an approach overall,Gastromixremains the most complete solution, as it acts both on digestion and on gastric comfort thanks to its mix of plants.
Depending on the needs, other products may be interesting.Our probiotics Active Yeast+orFlorepulseare particularly suitable to support the intestinal flora and improve digestion, whileGastro ProtectorGastropulseMore suitable for horses with marked stomach sensitivity. In case of specific imbalance or digestive disorders, solutions such asEquicarbocelorCurcuma Digestcan also be used.
Each product responds to a different problem, which is why it is important to adapt the choice to the horse and his situation. In case of doubt, do not hesitate to contact our customer service in order to benefit from personalized advice.
Summer dermatitis is an allergy Skinculicoid bites (small prickling flies). As with any allergy, it is therefore essential to try to limit the cause. You can use an effective insecticide or repellent, or even complete it with an anti-slip shirt and a cap.
We proposenatural formulaeDownOilsas theFly Neutral sprayor its gel version.
To calm itching and support healing in caseirritation, you can use our gel based on cade essential oil :Bacticade.
In case of significant damage, we also propose a mixture of plants to be distributed internally:Equidermix.
You can distribute our blendeTendomix, qIt is an interesting base for accompanying the comfort and support of the fabrics. It can be supplemented by an input ofnPure marine collagenand in100% pure MSM, to strengthen overall action and support the structure of tendons and ligaments.
In addition, it is also possible to act locally. You can use our iarnica gelTraumaphyt, suitable for a soothing effect after effort, or our clayAstrinjambes, particularly interesting forhold the recovery and comfort of members.
The most effective is the distribture ofchondroprotectors, which will help strengthen the joints and ultimately improve the comfort of the horse. For this you can distributeChondro+ orArthropulse.
In case of persistent pain, it is poscan supplement chondroprotectors with plantsSoothingcomme The Harpagophytum,Boswellia serrataorQueen of meadows, in order to accompany thejoint.
We also propose another approach with a specific mix of plantss,Arthromix, which can be used alone or supplemented withPure MSMto strengthen global actionBale.
In parallel, external work can be interesting: you can massage the affected areas with our gel in l-arnicaTraumaphyt and apply our clay Astrinjambes to support member recovery and comfort.
We advise you first of all to follow hygiene measures in order to limit the irritants present in the environment.
On the side of complementarityon,Bronchomixest recommended to support the respiratory tract thanks to its mix of plants adapted to the sensitivitiesinstalled.
In case of crisis, you can distribute poncour syrupEquipment.
Depending on the situation, alternative solutions may be considered. Plants like I-EucalyptusorWhite budmay be used alone to accompany respiratory comfort, while formulas such asBroncho PulmorBroncho Pulm liquidare interestingin the event of cooling.
In addition,the application of a nasal balm as Equinasalaidclear the upper respiratory tract and improve the horse's comfort.
Each product meets a specific need, which is why it is important to adapt the choice according to the intensityof the problemAnd the horse profile. In case of doubt, do not hesitate to contact our customer service to receive personalized advice.
Start by checking the dental condition of the horse and its parasitic status. Also check its access to food, its protection against cold, as well as the quality and quantity of its ration.
We advise you to strengthen its intestinal microbiota in order to promote better assimilation ofrationthanks to our productsActive Yeast+or Florepulse.
You can also complete the ratwithReadylinorRestormix, time of recovery.
You can realize one cure dto support the quality and growth of the hoof over the long term.
It may also be interesting to act on the traffic at the hoof level thanks to theChrysantellum americanum, in order to accompany the vascularization and the proper functioning of internal structures.
In addition, external work is recommended. You can apply ourrepairing ointment Hippercornin remplacement of your usual fat, in order to feed the hoof. Make sure to massage the crown well when applying to promote the shootHorn.
You can distribute our mix of plantsArthromix in one-off treatment or longer duration if necessary, to accompany joint comfort.
It may also be interesting to strengthen the action on traffic at the level of the hoof with the Chrysantellum americanum
In case of insufficient horn shoot, you can set up a biotin cure with our Biotin hypersport, to support the quality and growth of the horn.
In addition, external care can be applied. We propose Hippercorn, to be used to replace your usual fat, to feed the horn. Make sure to massage the crown well when applying to promote the shoot.
We advise you to strengthen the organism with our mixture ofplantsPiromix, adapted in this type of context.
Furthermore, it may be interesting to support digestive microbiota and immunity with ourprobiotics Active Yeast+orFlorepulse, to accompany the body's overall balance.
In case of significant damage, you can also complete with contributions toomega 3 inflammation modulator,thanks to ourAlgae oil.
You can complement your mare with our melaplant ageRegulmix, which allows to accompany hormonal balance. If dry intake is complicated, you can also navigate to our liquid versionsRegul PlusorOestropulseeasier to administer.
In case of associated muscle contractures, it may be interesting to complete withMuscle+, in order support muscle comfort and promote relaxation.
If it is not a sensitive area,apply locally theSarcopurorThiya tincture, to accompany the development of the area concerned.
In addition, internal action can be interesting. You can distribute our mix of plantsSarcomix, to act in a mannerand support the organization.
First, it is important to minimize moisture and mow the affected areas to reduce maceration and facilitate the application of care.
Externally, we believe youIlons to applyHippoderm balmon clean and dry skin, to accompany the skin repair and protect the area.
In addition, internal action can be interesting. You can distribute our dry plant mixGalemixin order support the organization in a comprehensive manner.
Be careful not to detoxify excessively or without reason. This can cause fatigue rather than benefit the body. Drainage treatment may be of interest up to 2 times a year, including changes in season or after medicinal treatment.bearing.
Detoxmixis ideal to accompany the removal functions thanks to its mix of plants, which acts in a global way on the drainage of the organism.
As appropriate, alternative solutions may be considered. Plants like lArtichokelittleis used alone to support the liver and promote elimination, while a product likeDetoxpulsemore suitable for a liquid approach, often appreciated for its ease of administration.
Each product fulfils a slightly different objective, whether it be one-off support, more targeted action or a global cure. It is therefore important to adapt the choice to the horse, to his condition and to the time of year. In case of doubt, do not hesitate to contact our customer service in order to benefit from personalized advice.
You can start by strengthening its intestinal microbiota withActive Yeast+orFlorepulse to promote a good digestive balance and better nutrient assimilation.
If the crottin is very soft, you can also distribute fromVegetated coal, which can help improve digestive comfort and regulate transit.HAVEcoal is highly adsorbent and should be distributed separately from other supplements.
It is also important to check its general condition: consider controlling its teeth and parasitic status, which can have a direct impact on digestion.
Contact us with maximum information (age, work, food, problem). We can direct you to the most suitable solution.
🌱 Use of products
Good use is essential to achieve visible results.
Most of our products simply mix with daily ration. They are generally well accepted by horses, making their use easier on a daily basis.
We invite you to refer to the product label or the use tips available on the product sheet in order to know exactly how to use it.
In general, a cureMedicinal plantlasts 3 to 6 weeks. This allows time for plants to actsufficient, even if the duration can be adjusted according to the horse's needs.Most of our plant mixes can be distributed over longer periods of time and are particularly suitable for accompanying installed problems.
We invite you to refer to the product label or the instructions for use available on the product sheet, as the duration and terms of usedifferent products.
Yes, it is advisable to take a break between two cures. This allows the body to function without the addition of active ingredients and to remain responsive to inputs, especially in the context of long-term monitoring.
This can happen in some more sensitive horses. Then you canadd to ration Some compote, some carrots or apples, or beet molasses to increase the appetite of the mixture.
In the case of horses suffering from EMS (equin metabolic syndrome), you can mix the product with hay or alfalfa granules, unladen beet pulp or some wheat sound, previously rehydrated.
If you know that your horse is complicated, we advise you to introduce the product in very small quantities, then gradually increase over the days. This allows the horse to get used to the taste until the recommended dose is reached.
You can simply administer the supplement with a small handful of grains or a suitable support (lucerne type, rehydrated beet pulp, etc.). The objective is to have a small holder to facilitate the take, even in the absence of daily ration. This makes it easier to take but also to improve the assimilation of the supplement.






